Service Provision during COVID-19 period

Uninterrupted service: We know customers are relying on us for light, communication, and access to information as much as ever during this COVID-19 period, and we take this responsibility seriously. Here is what you can expect across our markets of operation.

Kenya:

  • Service Centers: Our Service Centers remain open 8:00 am – 6.00 pm Mon-Sat and are observing social distancing and extra hygiene precautions.
  • Customer Care: Our Call Center remains open 24/7 for customer service and sales queries. Customers can access our M-KOPA customer care line 24/7 on +254 707 333 222.
  • Sales: Sales and installations continue, in-line with all county directives, with social distancing and hygiene precautions.
  • Upgrades: We are offering free delivery on all upgrades.

Uganda:

  • Service Centers: Our Service Centers remain open 9:00 am – 3.00 pm Mon-Sat and are observing social distancing and extra hygiene precautions.
  • Customer Care: Our Call Center remains open 7:00 am – 11:00 pm, 7 days a week. Customers can access our customer care on 0323 522000 (MTN), 0200 522000 (Airtel) or SMS on 7778.
  • Sales: Sales and installations continue, in-line with all county directives, with social distancing and hygiene precautions.

Nigeria:

  • Service Centers: Service Centers are currently closed following government directives
  • Customer Care: Our Call Center remains open 8:30 am – 8:00 pm Mon – Fri. Customers can access our customer care line during working hours on 0901 1000002 or 0903 0009822 or via WhatsApp on 0904 309 4143.
  • Sales: Sales and installations continue, in-line with all government directives, with social distancing and hygiene precautions.

Tanzania:

  • Service Centers: Our Service Centers remain open 9:00 am – 5:00 pm Mon-Fri and 9:00 am – 12:00 pm on Saturdays.
  • Customer Care: Our Call Center remains open from 9:00 am to 8:00 pm everyday including weekends and holidays
  • Customers can access our customer care line during working hours on our toll-free on 0800 756 666.