“Personal Information” means personal identifiable information as prescribed in the Data Protection Act which includes but is not limited to name, phone number, identification number, location data.

Collection of information

We are required by law to collect certain personal information and are legally obligated to deny you the service if such information is not availed. In addition to the legal obligation mentioned above, we keep a copy of communications between us to enable quality service delivery. Without such information we may not be able to provide quality service.


We are committed to respecting and protecting the privacy of the information we collect from you. Our privacy statement, as updated from time to time, explains how we treat your personal information, who we share your information with and measures taken protect your privacy when you use our Service. This can be found on M-KOPA Customer Privacy Policy available at If unable to access the link or our website please reach us on any of our customer care channels and request a copy.

How to contact us

If you have any questions about this privacy policy or our products and services, please send us an e-mail to

Changes to our privacy policy

M-KOPA may modify or update the privacy policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of our products and services after any modification to this policy will constitute your acceptance of such modification.